Why should I read this notice?
This notice explains how we at MemDoo collect, use and protect your information. You should read it if you are a member of staff at a club, for example a coach or a treasurer, or a team member at a club.
What information do you collect about me?
Members: We keep track of your memberships in different organizations. Your organization may collect additional information from you, for example your name, age and information related to your health. Your organization is responsible for collecting, using, and protecting that additional information, which MemDoo does not have access to. When paying membership fees, your payment information is collected directly by one of our payment service providers, (Stripe)[https://stripe.com] or (GoCardless)[https://gocardless.com]. Neither your organization nor MemDoo has access to that payment information.
Admins: You are responsible for handling information about your members correctly. You have to inform your members about the information you collect about them and what you do with it. If your members are children, you have to inform their parents. In both cases, you may need to obtain consent from your members or their parents. When you pay for your MemDoo subscription, your payment information is collected directly by one of our payment service providers, (Stripe) [https://stripe.com] or (GoCardless)[https://gocardless.com]. We do not have access to your payment information.
How will you use my information?
We use your information to give you access to the MemDoo platform and to send you e-mails about changes or technical issues that may affect platform performance. With your consent:
- We use the information collected by cookies and similar technologies to analyze how you use our platform with the aim to improve our technical support by resolving technical issues faster and more effectively.
- We e-mail you information about the MemDoo service, such as notifying you about new or improved features.
- We send you reminders, for example when you have not created an event in a while.
How long do you keep my information?
Admins and members: We erase information about how you use our platform on an ongoing basis. We keep this information no longer than 1 year.
Members: Your organization decides how long your information is kept.
Admins: We will erase your information immediately after you cancel your MemDoo account.
With whom do you share my information?
Technical service providers
The MemDoo platform is built on top of several cloud services. We have to share your information with those services to make MemDoo work. These services include:
- Heroku: The heart of MemDoo. Most of your information is processed here.
- Papertrail: Collects logs, for example system and web logs.
- Amazon: Our e-mail provider and cloud storage. Delivers all e-mails sent from the MemDoo platform or its users. Stores all files that admins upload to MemDoo.
- RedisLabs: Improves system performance by caching popular information.
- Intercom: Real-time chat for support and customer onboarding.
Marketing service providers
With your consent, we share some of your information, mostly usage data, with the following marketing services:
- Google: We use Google Analytics to collect usage statistics for our website. We share your IP-address and device fingerprint.
- Facebook: We share information about the fact that you are using our website. Facebook uses that information to show you ads. You can hide these ads by changing your Facebook settings
- Mixpanel: A tool to analyze your usage data. We use it to improve MemDoo and to send you automated messages related to MemDoo, for example a welcome e-mail that explains how the MemDoo interface works.
Where do you keep my information?
We keep your information at one of Amazons’s datacenters near your location. If you are a member of an organization within the EU, your data will reside in one of Amazons’s datacenters in the European Economic Area. For technical reasons, we may transfer your data to countries outside the European Economic Area. When this is the case, we use appropriate safeguards, namely the European Commission’s standard contractual clauses and Privacy Shield.
What about cookies?
|.MemDoo.com||mp_mixpanel__c mp_*_mixpanel||These Mixpanel cookies (1) track the conversion from registered to logged in user, (2) collect information about how our users use MemDoo, (3) and trigger automated engagement e-mails to users. mp_mixpanel__c expires after 1 day mp_*_mixpanel expires after 1 year|
|.facebook.com||fr||Collects data for displaying ads on Facebook. This cookie expires after 3 months.|
|.MemDoo.com||_drip_client_*||DripClient cookie. This cookie is tied to Drip.co, which is our newsletter e-mail service. This cookie expires after 2 years|
|api-iam.intercom.io||_mkra_ctxt intercom-id-jvziqjut||Two Intercom cookie that provide our real-time chat and collect information about the usage of the MemDoo system to improve customer support. _mkra_ctxt expires after the session intercom-id-jvziqjut expires after 20 years|
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Which rights do I have?
Access: You can request a copy of the information that we hold about you.
Correction: We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Erasure: You can demand that we erase your information. We are not allowed to erase information about you that the law requires us to keep.
Data portability: You can ask us to transfer your information from our IT environment to another, either to another company’s or your own. This does not apply to information about you that the law requires us to keep.
Withdrawing consent: You can withdraw your consent for sharing your usage data or receiving marketing information at any time. You can do that by sending an e-mail to support@MemDoo.com.
Complaints: You can lodge a complaint with us or your local data protection authority at any time.
How can I exercise my rights?
Members: If you would like to exercise any of the above rights, please contact your organization. Since your organization is responsible for your information, MemDoo needs to have the permission of your organization to help you exercise your rights.
Admins: If you would like to exercise any of the above rights, please email or write to us at the following address. If you would like to lodge a complaint with your local data protection authority, please contact the authority directly.
Changes to this policy
How to contact us
We employ a Data Protection Officer who is responsible for all data protection issues inside MemDoo. If you have any questions about this policy, how we use your information, or your data privacy rights, please contact our Data Protection Officer. You can do that under the following address:
Great Minds Studio AB
c/o SUP 46, Regeringsgatan 65, 3f
111 56 Stockholm, Sweden